Returns and Service Specialist 

(Full-Time, In-Person – Rancho Cordova, CA)

Do you want to work in the bike industry with a small group of passionate people? Do you find satisfaction in fixing things and making them better than new? Are you the type of person who loves organizing a messy workbench? If you answered yes, we have a home for you!

PNW Components is hiring a full-time, in-person Returns and Service Specialist based in our Rancho Cordova, CA location.

The Short Story

We started PNW Components with the mission of delivering high-quality, reliable products to customers at lower prices than they’re used to paying. We strive to be the rider’s brand of choice for components, while taking excellent care of our customers. Our team has decades of experience working for top bike brands, and we’ve built a loyal community by putting the rider first—backing our products with a lifetime warranty and a dialed service experience.

We’re looking for someone who’s mechanically inclined, detail-obsessed, and stoked to work in a fast-paced, bike-loving environment. If you love working with your hands, thrive on solving problems, and can tear down a dropper post without flinching—read on.

The Role

As a Returns and Service Specialist, you’ll be responsible for handling customer returns and warranty claims, refurbishing dropper posts, and helping ensure every PNW product that leaves our shop meets our high standards. This is a hands-on, wrench-heavy role where mechanical skill, organization, and a passion for bikes are key.

What You’ll Do

  • Process Returns and Warranty Repairs: Receive, inspect, and evaluate returned components for warranty or service.

  • Service & Rebuild Dropper Posts: Disassemble, clean, repair, and reassemble PNW droppers and components.

  • Document Service Work: Log issues, repairs, and parts used in service software; keep workstations clean and organized.

  • Support Riders: Work closely with the Rider Support team to keep customers updated and happy with their service experience.

  • Inventory and Parts Organization: Track usage of spare parts and alert the team when stock is low or replacements are needed.

  • Picking, Packing and Shipping: Serve as the primary backup for warehouse operations during peak times.

What Experience and Skills You Have

  • Strong mechanical intuition—bonus points for bike shop or hands-on tech experience

  • Passion for bikes

  • Ability to follow service procedures and standard operating processes

  • Meticulous attention to detail—you catch things others miss

  • Solid organizational skills—you can keep a bench clean and your records cleaner

  • Basic computer skills for entering service notes and checking inventory

  • Positive, team-first attitude with a willingness to jump in and help where needed

Job Type

Full-Time, In-Person – Rancho Cordova, CA

Starting Wage: $22/hr

Schedule: Monday – Friday, 7:00 AM – 3:30 PM

What We Offer

  • Paid time off, holidays, and sick leave

  • Healthcare reimbursement up to $529.16/month

  • Vanguard 401K with employer matching

  • Access to deep industry discounts

  • Work-life balance and a crew that actually likes each other

How to Apply

Please send your resume and a short note telling us why you’re interested to info@pnwcomponents.com.

We’re excited to hear from you—let’s keep the good rides rolling.